Receptionist - Luxury Hotel
1 week ago
About The Roseate Reading
The Roseate Reading is a luxury hotel brand known for its exceptional service and attention to detail. We are seeking a highly skilled and dedicated Receptionist to join our team.
Main Responsibilities
- Ensure accurate and efficient guest account setup and payment processing.
- Deliver exceptional customer service by handling guest requests and complaints in a professional and courteous manner.
- Be proficient in Front Office operations, including check-ins, check-outs, and reservations.
- Provide accurate handovers to returning colleagues and maintain up-to-date knowledge of computerized PMS systems.
- Handle guest complaints and provide backup information to Front Office Management.
- Adhere to 5-star standards, maximizing revenue through upselling and cross-selling opportunities.
Requirements
- Previous Front Office experience in a 4/5-star environment.
- Excellent customer service skills and a well-groomed appearance.
- Attentiveness, initiative, loyalty, maturity, respect for confidentiality, and discretion.
- Ability to work under pressure while maintaining attention to detail.
- Excellent command of English, both spoken and written.
- Display a polite and professional attitude to internal and external guests.
Benefits
- Meals on duty.
- Provision and laundry of uniform.
- Employee recognition awards.
- Performance review and personal development plan.
- Internal transfer and promotion opportunities.
- Support in the development of your career.
- Preferential room rates within the hotel group for yourself and family & friends.
Eligibility
Candidates must be eligible to live and work in the UK and possess a current work visa. Documented evidence of eligibility will be required as part of the recruitment process.
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