Customer Care Coordinator

2 months ago


Handforth, Cheshire East, United Kingdom Vets for Pets Full time

About the Role

We are seeking a highly skilled and compassionate Client Care Advisor to join our team at Vets for Pets. As a key member of our practice, you will play a vital role in providing exceptional service to our clients and their pets.

Key Responsibilities

  • Provide a warm and welcoming experience for clients and their pets upon arrival at the practice.
  • Offer guidance and support to clients, ensuring they receive the best possible care for their pets.
  • Manage payments and future bookings with confidence, utilizing our online booking system.
  • Coordinate the smooth running of day-to-day routines, ensuring seamless operations.
  • Develop strong relationships with clients, their pets, and the practice team, fostering a positive and supportive environment.

Requirements

  • Previous Reception experience is essential, with a proven track record of delivering exceptional client service.
  • Previous animal handling experience is desired but not essential.
  • Calm, attentive, and focused on clients' needs, with a passion for delivering outstanding service.
  • Enthusiastic and driven, with a love for pets and a commitment to making a difference.

What We Offer

  • 20% discount at Vets for Pets, Pets at Home, and the Groom Room.
  • Access to discounts and cashbacks.
  • In-house career development opportunities.
  • Pension and holiday allowance.

About Us

Vets for Pets is a company that values diversity and inclusivity. We strive to reflect the diversity of the communities we serve, and we encourage our colleagues to be themselves. If you share our values and are passionate about delivering exceptional service, we want to hear from you.



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