Client Support Specialist

4 weeks ago


Bournemouth, Bournemouth, United Kingdom IT CRITICAL CARE LLC Full time
Position Overview

We are seeking a dedicated and proficient Customer Service Representative to join our team at IT CRITICAL CARE LLC. In this role, you will be responsible for delivering outstanding customer support to our clients, acting as a vital link between our organization and the customers.

Your primary responsibilities will include addressing customer inquiries and resolving issues promptly. It is essential to foster positive relationships with our clientele. As you will be in direct communication with customers, a comprehensive understanding of our products and their functionalities is crucial.

Moreover, familiarity with our company's policies and procedures is necessary. A friendly demeanor and strong communication skills are fundamental requirements for this position. You should be capable of providing exceptional customer service to our clients.

Key Responsibilities
  • Maintain and update customer records in the database.
  • Gain a thorough understanding of the services we provide during the training period.
  • Supply customers with all necessary information.
  • Monitor customer accounts by documenting their information and reported issues.
  • Actively manage customer complaints and ensure timely resolutions.
  • Process customer orders and calculate charges accurately.
  • Respond to customer inquiries and nurture healthy relationships.
  • Review customer accounts for any modifications.
  • Address customer complaints promptly and uphold service quality.
  • Communicate changes in company policies to customers.
  • Generate sales leads for our offerings.
  • Keep a detailed record of all tasks performed and report to management.
Qualifications
  • High School Diploma or equivalent.
  • Proficient in CRM software such as Zoho, Zendesk, etc.
  • Familiarity with social media platforms is a plus.
  • Able to deliver results under pressure.
  • Exceptional communication and interpersonal abilities.
  • Strong problem-solving skills.


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