Customer Service Representative

4 weeks ago


Colchester, Essex, United Kingdom NFU Mutual Agency Full time
Customer Service Adviser

£22,000-£27,000 + bonus (dependant on experience)
Full Time position
Location: Colchester Agency
Monday to Friday 9

NFU Mutual Agency is a leading provider of insurance and financial services, with a strong presence in the UK. As a Customer Service Adviser, you will play a key role in delivering exceptional customer service and driving business growth.

Key Responsibilities:
  • Provide exceptional customer service, handling enquiries and resolving issues in a timely and professional manner.
  • Generate new business opportunities through proactive sales and service activities.
  • Process customer instructions for policy amendments and record customer leads using our CRM system, Microsoft Dynamics.
  • Work closely with our Financial Adviser to introduce customers to our range of financial services.
  • Contribute to the success of our local agency by achieving sales targets and providing excellent customer service.

What We Offer:

  • Competitive salary and bonus structure.
  • Opportunities for career development and training.
  • 25 days holiday plus bank holidays and an extra day for Birthday.
  • Free parking at our office in Great Tey.

About Us:

NFU Mutual Agency is a part of NFU Mutual, a top ten UK insurance company and the UK's largest rural insurer. We have a strong commitment to delivering excellent service to our customers and ensuring the business is run effectively.



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