Technology Support Specialist

2 days ago


Birchwood, United Kingdom Integral UK Ltd Full time
Job Title: Technology Support Engineer

We are seeking a highly skilled and motivated Technology Support Engineer to join our team at Integral UK Ltd.

Job Summary:

The successful candidate will be responsible for providing technical support and assistance to our clients, ensuring that their IT infrastructure is running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support and assistance to clients via phone, email, and remote desktop
  • Troubleshoot and resolve technical issues with Windows 10, Active Directory, Office 365, and other Microsoft products
  • Administer network user rights and permissions
  • Monitor and report license status for all IT equipment
  • Support MS Office 2013, 2016, O365, and Active Directory
  • Install, set up, and administer Windows 10 computers in a network environment
  • Act as the local 'intelligent hands' in support of other support operations
Requirements:
  • Demonstrable technical experience in supporting desktop hardware and software
  • Demonstrable understanding of Microsoft operating system environments (including O365 suite and Windows 10)
  • Good awareness of the licensing requirements for hardware and software
  • Sound problem-solving and innovative analytical skills
  • Familiarization with ITIL practices
  • Self-motivated and proactive approach
  • Ability and willingness to participate in a flexible/multi-skilled team
  • Excellent communication skills; verbal and written business English, excellent interpersonal speaking and listening
About Us:

Integral UK Ltd is a highly motivated, professional services company with high expectations of its core IT infrastructure and business applications.

We are committed to delivering exceptional service and support to our clients, and we are looking for a talented and dedicated individual to join our team.

If you are a motivated and experienced Technology Support Engineer looking for a new challenge, please submit your application.



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