Sales Support Specialist

4 weeks ago

Kirkham, Lancashire, United Kingdom Impact Computing IT Support & Solutions Full time

About Us:

At Impact Computing IT Support & Solutions, we are committed to providing outstanding service and innovative solutions tailored to our clients' needs. We are currently looking for a motivated and detail-oriented Sales Support Specialist to join our team and contribute significantly to our client relationship management.

Role Overview:

As a Sales Support Specialist, you will serve as the primary contact for our valued clients, managing their sales inquiries and ensuring exceptional after-sales support. You will collaborate closely with our Client Solutions Director to comprehend and fulfill the unique requirements of our clients, guaranteeing a smooth journey from quotation to delivery and beyond.

Key Responsibilities:

Client Engagement:

  • Act as the initial point of contact for existing clients, promptly addressing their sales inquiries and ensuring their needs are met efficiently.
  • Manage and process all incoming sales and client account inquiries through various communication channels.
  • Build and maintain strong, positive relationships with clients, understanding their specific requirements and challenges.

Quotations and Order Management:

  • Prepare quotations for additional products and services for existing clients, process orders, manage purchasing, and handle invoicing.

Effective Communication:

  • Work collaboratively with other departments to resolve client issues, ensuring high levels of customer satisfaction.

Administrative Support:

  • Assist the Client Solutions Director in conducting periodic client meetings to assess satisfaction and gather feedback.
  • Contribute to the documentation of products and services as well as client-facing marketing materials.
  • Support the company's procurement and inventory management efforts to maintain optimal lead times and cost efficiency.
  • Assist the Finance and Administration Manager with financial and administrative tasks related to client accounts and services.

Career Growth:

  • This position offers the potential for advancement into a solutions advisor role, where you will take the lead in managing client interactions through regular meetings and proactive engagement.

Required Skills:

  • Solid understanding of IT fundamentals.
  • Exceptional interpersonal and communication abilities.
  • Familiarity with Microsoft 365 products and services.
  • Minimum one year of experience in a sales or administrative capacity.
  • Proficiency in Microsoft applications (Word, PowerPoint, Excel).
  • Strong customer service orientation.
  • Creative thinker with a keen attention to detail.
  • Excellent organizational and multitasking skills.
  • Able to work independently as well as collaboratively within a team.

Benefits:

  • Join a supportive team with a positive work environment.
  • Experience a collaborative and innovative workplace.
  • Enjoy 23 days of annual leave, in addition to bank holidays and your birthday off.
  • Receive additional annual leave as recognition for length of service.
  • Participate in a discretionary annual bonus scheme.
  • Benefit from personalized career development and regular salary reviews.
  • Engage in company social activities and events.
  • Participate in annual company awards with prizes.
  • Access free on-site parking.
  • Work in a modern, air-conditioned office with landscaped surroundings.
  • Salary range: £19,000 - £23,000.

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