Housing Support Worker

4 weeks ago


Salford, Salford, United Kingdom Nacro Full time

Housing Concierge Role

About the Job

Nacro is a national social justice charity with over 50 years of experience in changing lives, building stronger communities, and reducing crime. We are seeking a dedicated and compassionate Housing Concierge to join our team.

Key Responsibilities

  • Act as the initial point of contact for service users and external agencies, providing a warm and welcoming environment.
  • Implement security systems to ensure the safety and security of the service, responding promptly to any faults or incidents.
  • Monitor access to the service and visitors, logging and reporting any incidents or antisocial behavior.
  • Meet health and safety policies and practices, escalating incidents to on-call services when necessary.
  • Maintain accurate written records, including incidents, handovers, support plans, and risk assessments.
  • Report any maintenance issues, including emergency repairs.
  • Process referrals to the service using the Mainstay system.

What We're Looking For

  • A strong understanding of Nacro's values and a commitment to delivering high-quality services.
  • Knowledge of the issues affecting people in contact with the Criminal Justice System and/or those experiencing homelessness.
  • Understanding of safeguarding principles and practices.
  • Ability to work with vulnerable adults with complex needs, including substance misuse, physical health, mental health, employment, and housing support.

What We Offer

  • A dynamic and supportive team environment that delivers results for the people we support.
  • The opportunity to work flexibly within the community, with the option to work from home between property visits.
  • A commitment to helping you learn and develop your career.
  • Excellent benefits, including a great annual leave entitlement, additional special leave, an occupational sick pay scheme, and a cycle-to-work scheme.

Requirements

  • An Enhanced DBS check is required for this role.


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