Transport Operations Coordinator

7 days ago


Tamworth, Staffordshire, United Kingdom Pertemps Tamworth Full time
Job Description

Pertemps Tamworth is seeking a highly skilled and motivated Transport Controller to join our team. As a Transport Controller, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our transportation services.

Key Responsibilities:
  • Customer Service: Provide professional and courteous service to customers and drivers, responding to their queries and concerns in a timely and efficient manner.
  • Job Allocation and Route Planning: Allocate jobs to drivers and plan routes to ensure optimal response times and customer satisfaction.
  • Communication: Maintain continuous contact with customers and drivers throughout the end-to-end process, ensuring that all parties are informed and up-to-date.
  • Costing and Pricing: Accurately price jobs for customers and drivers, adhering to our pricing process.
  • Problem-Solving: Resolve customer complaints and issues in a professional and efficient manner.
  • Resource Management: Create and manage awareness of real-time resource availability, ensuring that our services are delivered efficiently and effectively.
Requirements:
  • Strong Work Ethic: Demonstrate a strong work ethic, with a focus on attention to detail and accuracy.
  • Problem-Solving Skills: Be able to solve problems with minimal supervision, using your initiative and judgment to resolve issues.
  • Customer Focus: Demonstrate a strong customer focus, with the ability to build rapport and provide excellent customer service in a fast-paced environment.
  • Administration and Computer Skills: Possess good basic administration and computer skills, with the ability to learn and adapt to new systems and processes.
  • Customer Service Experience: Have proven customer service experience, with a track record of providing excellent service and resolving customer complaints.
  • Cost-Focused Problem Solver: Be a cost-focused problem solver, with the ability to prioritize business goals and make decisions that drive efficiency and effectiveness.
Working Hours and Benefits:

The successful candidate will work a 4 on 4 off shift pattern, with various start times. The salary for this role is £26,000.00-£29,000.00 per year, and benefits include casual dress, company pension, health and wellbeing programme, on-site parking, sick pay, and store discount.



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