Hospitality Operations Manager

4 days ago


Birmingham, Birmingham, United Kingdom dnata Catering UK Full time
About the Role

We are seeking a highly skilled and experienced Hospitality Operations Manager to join our team at dnata Catering UK. As a key member of our operations team, you will be responsible for ensuring the smooth production and assembly of meals and kits in line with scheduled activity and deadlines.

Key Responsibilities
  • Manage quality, safety, and security standards effectively throughout all stages of the internal supply process.
  • Coordinate with other managers, shift leaders, and internal supply colleagues to ensure seamless operations.
  • Develop and implement contingency plans to address changes in assembly requirements.
  • Monitor and analyze financial performance to ensure targets are met.
  • Lead and manage the performance of your team to achieve targets and drive productivity improvements.
  • Review and analyze process performance data to identify areas for improvement.
  • Develop and implement corrective action plans to address performance issues.
  • Coach and support staff to ensure compliance with procedures and standards.
  • Ensure all documents are created and controlled in line with required procedures.
  • Design and implement plans to address customer requirements.
Requirements
  • Strong people management skills, including dealing with performance issues, grievances, holidays, and absence management.
  • Excellent communication and interpersonal skills.
  • Computer literacy and proficiency in relevant software applications.
  • Understanding of food safety procedures and regulations.


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