Hotel Operations Manager
4 days ago
Hotel Operations Manager Job Description
**About the Role**
We are seeking an experienced Hotel Operations Manager to lead our operational teams in delivering exceptional customer service and driving commercial results. As a key member of our hotel team, you will work closely with the General Manager to drive excellence throughout the hotel.
**Key Responsibilities**
* Lead and motivate operational teams to deliver exceptional customer service and drive commercial results
* Collaborate with department heads to maximize commercial results, maintain a safe and secure environment, and enhance employee engagement
* Ensure seamless guest experiences and uphold brand standards
* Develop and implement strategies to improve hotel operations and guest satisfaction
**Requirements**
* Proven experience in hotel management with a track record of success in delivering exceptional guest service
* Strong leadership skills with the ability to motivate and empower team members
* Excellent communication, interpersonal, and problem-solving abilities
* In-depth understanding of hotel operations and guest satisfaction
* Passion for hospitality and a relentless commitment to excellence
**What We Offer**
* Competitive rates of pay
* Exclusive discounts for you, your friends, and family
* Valor team member rates at our UK hotels
* Discounted stays for friends and family
* 50% discount when dining in our restaurants and bars
* Free meals while on duty
* Access to high-street discounts on a range of shops, experiences, and more
* Up to 40% savings on a wide range of bikes
* Generous refer-a-friend bonuses
**Caring for Your Health and Wellbeing**
* Calendar of wellness activities
* Access to our Employee Assistance Programme
* Healthcare Cash Plan options
**Supporting Your Hospitality Career Growth**
* Fully funded apprenticeship programmes
* Internal development programmes
* Monthly and annual team member service awards
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