Customer Recovery Specialist

2 weeks ago


Manchester, United Kingdom N Brown Full time

About N Brown

N Brown is a leading digital retailer with a financial services proposition. We're committed to building a diverse workforce and creating an inclusive environment that values equality for all.

Our Vision

We aim to become the most loved and trusted fashion retailer by championing inclusion and creating a culture that values diversity, equity, and belonging.

Our Values

We're customer-obsessed, serving our customers through three core brands: JD Williams, Simply Be, and Jacamo. We're experienced, with over 160 years of trading under our belt. We're inclusive, as we believe in fashion without boundaries; and we're sustainable, striving to make as little impact on the planet as possible.

What We Do

We offer a range of financial services, including debt recovery and customer support. As a Recoveries Advisor, you'll play a crucial role in helping our customers manage their debt and providing a solution-focused approach to complex situations.

Key Responsibilities

  • Interacting with customers who may be in arrears
  • Negotiating payment plans
  • Taking payments
  • Logging and resolving complaints
  • Assisting customers with budgeting
  • Assisting customers with repayment offers
  • Dealing with disputes
  • Maintaining personal records
  • Assisting vulnerable customers

What We're Looking For

We're looking for a bright, confident, and customer-focused individual who can think on their feet and work in a regulated environment. You'll need to be able to operate and interact using multiple contact channels and have a problem-solving approach.

What We Offer

  • Hybrid working
  • 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
  • Annual bonus scheme
  • Enhanced maternity and adoption leave
  • Access to Apricity, a self-funding IVF benefit at a reduced rate
  • Company pension with up to 8% N Brown contribution
  • Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
  • A range of financial wellbeing support
  • Colleague discount across all N Brown brands
  • Onsite café with subsidised rates and local restaurant discounts
  • Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice


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