Debt Recovery Specialist

2 weeks ago

Manchester, United Kingdom Bristow and Sutor Group Full time
About the Role

Bristow and Sutor Group is seeking a highly skilled and motivated Debt Recovery Specialist to join our team. As a Debt Recovery Specialist, you will be responsible for contacting individuals with outstanding private parking debt, negotiating payment terms, and securing payment.

Key Responsibilities
  • Contact Debtors
    • Make outbound calls to individuals with outstanding private parking debt.
    • Use various communication channels to reach debtors.
  • Negotiate Payments
    • Engage with debtors to discuss their outstanding debt.
    • Offer solutions, such as payment plans or settlements, to resolve debts in a timely manner.
    • Maintain a professional and empathetic approach during all interactions.
  • Documentation and Reporting
    • Accurately record all interactions, payment agreements, and relevant debtor information in our CRM system.
  • Compliance and Legal
    • Ensure all collection activities comply with relevant laws and regulations.
    • Stay updated on industry best practices affecting debt collection.
  • Customer Service
    • Provide clear and accurate information to debtors regarding their accounts and the consequences of non-payment.
    • Handle disputes or complaints in a professional manner.
  • Performance Targets
    • Meet or exceed monthly and quarterly collection targets.
    • Continuously strive to improve collection rates and reduce break rates.
Requirements
  • Previous experience in debt collection, customer service, or a related field.
  • Experience with private parking debt collections is highly desirable.
  • Excellent verbal and written communication skills.
  • Strong negotiation and problem-solving abilities.
  • Ability to handle difficult conversations with tact and professionalism.
  • Experience in an Outbound Team.
  • Proficient in the use of CRM systems and Microsoft Office Suite.
Working Conditions
  • Primarily office-based with potential remote work options.
  • Standard working hours with some flexibility required to accommodate peak collection periods.
  • May involve occasional evening or weekend shifts, depending on debtor availability.
Benefits
  • Competitive base salary with performance-based incentives.
  • Comprehensive benefits package including health insurance, pension, and paid time off.
  • Ongoing training and professional development opportunities.

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