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Debt Recovery Specialist

2 months ago

Manchester, United Kingdom Bristow and Sutor Group Full time
About the Role

Bristow and Sutor Group is seeking a highly skilled and motivated Debt Recovery Specialist to join our team. As a key member of our collections team, you will be responsible for recovering debts on behalf of private parking companies, utilizing a customer-focused approach to resolve payment issues while adhering to company policies.

Key Responsibilities
  • Contact Debtors
    • Make outbound calls to individuals with outstanding private parking debt.
    • Use various communication channels, including phone, email, and SMS, to reach debtors.
  • Negotiate Payments
    • Engage with debtors to discuss their outstanding debt.
    • Offer solutions, such as payment plans or settlements, to resolve debts in a timely manner.
    • Maintain a professional and empathetic approach during all interactions.
  • Documentation and Reporting
    • Accurately record all interactions, payment agreements, and relevant debtor information in the company's CRM system.
  • Compliance and Legal
    • Ensure all collection activities comply with relevant laws and regulations, including data protection and consumer rights legislation.
    • Stay updated on industry best practices affecting debt collection.
  • Customer Service
    • Provide clear and accurate information to debtors regarding their accounts and the consequences of non-payment.
    • Handle disputes or complaints in a professional manner, escalating complex issues to the Collections Manager as necessary.
  • Performance Targets
    • Meet or exceed monthly and quarterly collection targets set by the Collections Manager.
    • Continuously strive to improve collection rates and reduce break rates.
  • Experience and Skills
    • Previous experience in debt collection, customer service, or a related field.
    • Experience with private parking debt collections is highly desirable.
    • Excellent verbal and written communication skills.
    • Strong negotiation and problem-solving abilities.
    • Ability to handle difficult conversations with tact and professionalism.
    • Experience in an Outbound Team.
    • Proficient in the use of CRM systems and Microsoft Office Suite.
  • Personal Attributes
    • Self-motivated with a results-oriented mindset.
    • High level of integrity and ethical behavior.
    • Ability to work under pressure and manage multiple tasks effectively.