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Housing Support Team Lead

2 months ago

Swindon, Swindon, United Kingdom Stonewater Full time
About the Role

Hazelmeade House is a leading housing project providing support services for individuals recovering from mental health issues. As our Senior Support Worker, you will play a key role in delivering person-centred support and leading a team of Support Workers to achieve similar outcomes.

Key Responsibilities
  • Manage a caseload of customers, supporting them to achieve their goals and aspirations.
  • Lead and inspire a team of Support Workers to deliver high-quality support services.
  • Develop and implement effective support plans, focusing on customer outcomes and community engagement.
  • Collaborate with internal stakeholders to ensure seamless service delivery and customer satisfaction.
  • Conduct assessments, interviews, and inductions to ensure customers receive the necessary support.
  • Deliver training and development programs to enhance customer skills and knowledge.
  • Monitor and evaluate service performance, identifying areas for improvement and implementing changes as needed.
Requirements
  • Hold a Level 3 qualification in Health & Social Care or equivalent.
  • Proven experience in leading a team and managing caseloads.
  • Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Ability to work under pressure and meet deadlines, with a focus on customer satisfaction.
  • Proficient in Microsoft Office packages and other relevant software.
About Stonewater

Stonewater is a leading housing provider, managing around 36,000 homes and serving 78,000 customers across the UK. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We are committed to being a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader. We also strive to be a Menopause Friendly employer and are working towards accreditation for this initiative.