Housing Officer Team Lead
3 weeks ago
At Swindon Borough Council, we strive to create a thriving community where everyone can thrive. Our ambitious vision is to deliver exceptional housing services and foster a sense of belonging among our residents.
Key Responsibilities- Deliver excellent customer-focused services, managing neighbourhoods effectively and improving the quality of life for residents.
- Oversee and supervise a team of officers, providing guidance and acting as a flexible resource in dealing with complex issues and cases in all tenancy matters.
- Support the Neighbourhood Housing Manager and deputise for them in their absence.
- Build strong relationships with customers and partner agencies, understanding their needs and addressing their concerns.
- Implement community engagement initiatives/projects to enhance customer involvement and service delivery.
- Ensure compliance with housing regulations and health and safety standards.
- Previous experience in Housing, particularly in Tenancy Services/Estate Management.
- A passion for community development and customer well-being.
- Knowledge of housing laws and regulations.
- Fluency in the English language.
- The ability to travel throughout the Borough.
As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.
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