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Business Operations Specialist
2 months ago
Allegis Group is a leading provider of tailored staffing solutions to market-leading clients. As a global staffing company, we consistently deliver on our promises and strive to become the industry's gold standard.
We invest in the training and development of our people, offering continuous opportunities to those who excel. Our goal is to provide exceptional service to our clients and candidates, while fostering a culture of innovation and excellence.
Job SummaryWe are seeking a highly skilled Business Support Associate to join our team. The successful candidate will provide exceptional customer service to our contractors, sales partners, and internal teams. They will be the primary point of contact for all contractor queries, ensuring timely and effective resolution.
Key Responsibilities- Customer Service: Deliver a high level of customer service to internal and external customers, ensuring their needs are met and exceeded.
- Contractor Support: Act as the sole point of contact for all contractor queries, proactively seeking solutions and escalating issues as necessary.
- Data Management: Responsible for data entry, validation, and integrity for all information entered into Allegis Internal systems.
- Contractor Records: Update and maintain contractor records on Allegis Internal systems and Salesforce.
- Time and Expense Support: Partner with Time and Expense Associates to resolve internal business queries and support the adjustment process.
- Relationship Building: Develop strong relationships with sales partners and peers in other departments to support the strategic aims of the business.
- Reporting: Support the Time and Expense Associate and Sales Partners with ad-hoc reporting, as required.
- Legislative Compliance: Understand and apply legislation affecting the business and contractors, managing change in line with legislation.
- Right to Work: Understand right to work requirements and restrictions, applying working knowledge applicable to contractors.
- Policy and Compliance: Advise consultants and contractors on policies, compliance, and other information affecting the business and/or the individual.
- Ad-Hoc Projects: Complete ad-hoc projects and duties as requested by manager.
- Team Player: Natural team player with excellent communication skills.
- Customer Focus: Customer-focused, helpful, and willing to support at all times.
- Self-Confidence: Acts with self-confidence, decisiveness, and integrity at all times.
- Resilience: Resilient and composed, with the ability to work under pressure.
- Leadership: Leads self and others, able to inspire and build professional partnerships.
- Technical Skills: Previous working knowledge of Microsoft and Oracle packages.
- Administrative Experience: Previous experience working within an office or administration environment.
