Service Manager
1 month ago
We are seeking an ambitious and person-centred leader to join our team as a Service Manager in the Royal Borough of Kensington and Chelsea. The successful candidate will be responsible for managing multiple dispersed services across the RBKC region, leading a team of 9 support workers, and ensuring high-quality service delivery, performance, and improvements.
Key Responsibilities- Manage the end-to-end employee lifecycle of staff, providing advice, guidance, and support as required.
- Facilitate the team in identifying solutions to challenges presented in relation to all elements of service delivery.
- Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.
- Manage the overall day-to-day operational delivery of the service, working directly with colleagues, residents, and participants, as well as other stakeholders to provide a high-quality holistic service.
- Ensure service responsibilities and requirements are carried out effectively, and work proactively to ensure the service and team meet and exceed Key Performance Indicators.
- Follow the relevant risk assessment and management procedures, share any relevant information with partner agencies as appropriate, and champion and act as a point of reference for safeguarding concerns within the service.
- Create and manage a welcoming, psychologically informed home environment for residents and participants, ensuring a continuous focus on safety, health, and wellbeing.
- Ensure the accommodation in which residents live is clean and maintained to a high standard, in line with SIG's property standards and meets all legal and statutory health and fire safety requirements.
- Manage the services budget and review monthly management accounts, manage set budgets effectively, and ensure resources are maximised.
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement, and resettlement.
We are a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals awaiting discharge. We work with high standards and external and internal regulatory frameworks.
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