Assistant Manager

2 days ago


Gateshead, Gateshead, United Kingdom Farmfoods Full time
About the Role

We are seeking a highly skilled and motivated Assistant Manager to join our team at Farmfoods. As an Assistant Manager, you will play a key role in the day-to-day operations of our shop, working closely with the Shop Manager to ensure the smooth running of the business.

Key Responsibilities
  • Assist the Shop Manager in the overall management of the shop, including staff supervision, customer service, and stock control.
  • Develop and implement effective strategies to drive sales growth and improve customer satisfaction.
  • Recruit, train, and develop a high-performing team of Retail Assistants, providing coaching, mentoring, and feedback to ensure they have the skills and knowledge needed to succeed.
  • Take ownership of the shop in the absence of the Shop Manager, ensuring that customers receive excellent service, deliveries are processed efficiently, and shop routines are completed to maintain a safe, clean, and tidy environment.
  • Monitor and control operational costs, including shrinkage, waste, and payroll, to ensure the shop is operating within budget.
  • Support the Shop Manager with recruitment and induction of new team members, ensuring a smooth onboarding process.
Requirements
  • A friendly, positive, and hardworking approach to work, with excellent communication and interpersonal skills.
  • Experience as a manager, team leader, or supervisor in a retail environment, with a proven track record of success.
  • Ability to work flexibly, including weekends and evenings, to meet the needs of the business.
  • Strong problem-solving and analytical skills, with the ability to make informed decisions and take ownership of issues.
  • Passion for delivering exceptional customer service and a commitment to maintaining high standards of quality and safety.
About Us

Farmfoods is a leading retailer of frozen food and household essentials, with a strong reputation for quality and customer service. We offer a range of benefits, including competitive pay, comprehensive training and development opportunities, and a supportive and inclusive work environment.


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