Assistant Store Manager
2 months ago
Job Summary:
The Assistant Store Manager - KIKO Ambassador is a key role within our retail team, responsible for driving customer experience, sales, and business performance in our stores. As a leader and coach, you will support the Store Manager in achieving business goals and take full accountability for the store when the Store Manager is on leave.
Main Responsibilities:
People Management:
- Lead and Develop the Team: Coach and support the team to deliver exceptional customer experience and business results. Recruit, onboard, train, and develop the team to meet business goals.
- Team Performance: Monitor and improve team performance, ensuring all store planning and annual leave are aligned with business needs.
- Product Knowledge: Coach the team on products, makeup application techniques, and selling techniques to deliver the KIKO customer experience.
Customer Experience / Business Management:
- Business Performance: Monitor and improve business performance, ensuring Business KPIs are in line with goals. Set follow-up action plans for the store as agreed with the Store Manager.
- Business Goals: Deliver business goals as defined with the Store Manager, including customer experience, sales, and operational excellence.
- Action Planning: Prioritize actions for the store that have the most impact on business goals, as agreed with the Store Manager.
- Compliance: Ensure all stores are compliant with KIKO standards and procedures, including the execution of the promotional calendar.
Requirements:
- Leadership Experience: Minimum 3 years of experience in a similar role within the retail industry.
- Leadership Skills: Demonstrated leadership skills and the ability to effectively manage a team.
- Communication Skills: Excellent communication and interpersonal skills.
- Organizational Skills: Strong organizational and time management abilities.
- Business Acumen: Proven track record of achieving sales targets and driving business growth.
- Technical Skills: Proficiency in using point-of-sale (POS) systems and other retail software.
- Industry Knowledge: Passion for the beauty industry and familiarity with KIKO MILANO products.
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