Liberata – Community Support Officer

2 weeks ago


Swindon, Swindon, United Kingdom Swindon Borough Council Full time

About the Role:

We are seeking a highly motivated and organized individual to join our Outreach team at Swindon Borough Council. As a Community Support Officer, you will play a vital role in providing essential support to residents in need, helping them manage their financial obligations and get back on their feet.

Key Responsibilities:

  • Assist residents in managing council tax liabilities and other financial obligations
  • Support community programs to promote support services and raise awareness of available resources
  • Engage with residents and ensure they are aware of the support services available to them
  • Collaborate with internal and external support agencies to provide comprehensive support
  • Deliver accurate and timely management information to inform decision-making
  • Complete benefit claim applications and ensure residents receive the support they need
  • Work closely with Citizens Advice and other agencies to provide holistic support
  • Adhere to Health & Safety policies and procedures

Requirements:

  • GCSE level education with good IT skills and experience in customer service
  • Excellent communication and analytical skills, with the ability to problem-solve and work independently
  • Organized and adaptable, with a strong team player mentality

What We Offer:

As a Community Support Officer at Swindon Borough Council, you will enjoy a range of benefits, including flexible working, annual leave, and organized events. You will also have opportunities for growth and development in a supportive environment, where you can enrich your career and make a real difference in the community.



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