Liberata – Community Support Officer
2 weeks ago
About the Role:
We are seeking a highly motivated and organized individual to join our Outreach team at Swindon Borough Council. As a Community Support Officer, you will play a vital role in providing essential support to residents in need, helping them manage their financial obligations and get back on their feet.
Key Responsibilities:
- Assist residents in managing council tax liabilities and other financial obligations
- Support community programs to promote support services and raise awareness of available resources
- Engage with residents and ensure they are aware of the support services available to them
- Collaborate with internal and external support agencies to provide comprehensive support
- Deliver accurate and timely management information to inform decision-making
- Complete benefit claim applications and ensure residents receive the support they need
- Work closely with Citizens Advice and other agencies to provide holistic support
- Adhere to Health & Safety policies and procedures
Requirements:
- GCSE level education with good IT skills and experience in customer service
- Excellent communication and analytical skills, with the ability to problem-solve and work independently
- Organized and adaptable, with a strong team player mentality
What We Offer:
As a Community Support Officer at Swindon Borough Council, you will enjoy a range of benefits, including flexible working, annual leave, and organized events. You will also have opportunities for growth and development in a supportive environment, where you can enrich your career and make a real difference in the community.
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