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Administrative Support Officer

2 months ago


Swindon, Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

Job Summary

The Great Western Hospitals NHS Foundation Trust is seeking a highly skilled and organized Administrative Support Officer to join our Trauma and Orthopaedics secretarial team. As an integral part of the team, you will provide a comprehensive support service to the medical secretaries and clinical teams, including dealing with enquiries, correspondence, filing, uploading dictation, and providing an efficient typing service to the division in support of the work of Consultants and other Clinical Staff and the Clinical Lead to maximise patient care.

Main Responsibilities

The following are the key responsibilities of the job:

  • Typing, on a daily basis, clinics, letters, reports, and other patient-related documentation, ensuring that all work leaving the department is of the highest quality in terms of presentation and layout and is dispatched within agreed timescales.
  • Filing and maintaining computerised files, ensuring that all records are up-to-date and accurate.
  • Retrieving, logging, and returning case notes/medical records and ensuring that they are processed in accordance with Trust policy.
  • Undertaking administrative, clerical duties as required, including updating and maintaining a working knowledge of hospital systems to ensure efficient enquiry handling.
  • Participating in regular meetings and actively contributing to generating ideas for service improvement.
  • Communicating efficiently and professionally with colleagues, clinicians, other Trust personnel, and external agencies at all levels, promoting a positive image of the Trust at all times.
  • Performing other duties and responsibilities of the post, which will be flexible and reviewed by the Operational Support Manager.

About Us

The Great Western Hospitals NHS Foundation Trust is a leading healthcare provider, and our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.

Service We will put our patients first.

Teamwork We will work together.

Ambition We will aspire to provide the best service.

Respect We will act with integrity.