Customer Service Manager

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Axis Europe Full time

About Axis Europe

Axis Europe is a leading provider of innovative solutions in the housing and property management sector. We are committed to delivering exceptional customer service and building strong relationships with our clients.

Customer Service Manager

We are seeking a highly motivated and experienced Customer Service Manager to join our dynamic team. The successful candidate will be responsible for leading and managing a team of customer service representatives, ensuring that we consistently deliver outstanding service to our valued customers.

Key Responsibilities:
  • Lead, motivate, and develop a team of customer service professionals, fostering a positive and collaborative work environment.
  • Establish clear performance standards and expectations, providing regular feedback and coaching to ensure continuous improvement.
  • Monitor and analyze customer service metrics, identifying areas for enhancement and implementing strategies to drive customer satisfaction.
  • Collaborate with other departments to ensure seamless service delivery and address customer inquiries effectively.
  • Stay abreast of industry best practices and trends in customer service, incorporating innovative solutions to enhance the customer experience.
Key Skills:
  • Proven leadership and management experience within a customer-centric environment.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
  • Strong analytical and problem-solving abilities, with a focus on delivering effective solutions.
  • Proficiency in using CRM systems and other customer service tools.
  • A commitment to providing exceptional customer service and exceeding expectations.
Benefits:

We offer a competitive salary and benefits package, including:

  • 22 days annual leave which increases with length of service
  • Pension
  • Perkbox rewards
  • Long service rewards
  • Volunteering days
  • Cycle to work scheme

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