Customer Service Manager

3 weeks ago


StratforduponAvon, Warwickshire, United Kingdom Avery Healthcare Full time

At Avery Healthcare, we are seeking a well-organised and enthusiastic individual to join our award-winning team as a Customer Service Manager.

Your focus will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.

Key responsibilities include:

  • Greeting people politely and professionally whether in person or by telephone.
  • Ensuring Front of House team answer the phone in line with company policy.
  • Managing the process of show rounds and training staff team to manage to the expected standard.
  • Undertaking competitor analysis to ensure accurate data within the local market.
  • Supporting the General Manager to implement local marketing strategy.

To be successful, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

  • Have experience in a previous administration role, sales experience is preferred.
  • Possess effective interpersonal skills and professional telephone manner.
  • Be confident in leading, training, and supporting a small team of Customer Service Advisors.
  • Have strong customer relation skills.
  • Be able to prioritise and manage own workload.

A DBS Disclosure check and proof of eligibility to work in the UK are required for this role.

Please note that this advert may be withdrawn at any time prior to the advertised deadline depending on the volume of applications received and business needs.



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