Customer Service Representative

3 weeks ago


StratforduponAvon, Warwickshire, United Kingdom Axis Europe Full time

Role

We are seeking a Customer Service Representative to provide exceptional customer service across multiple channels. The ideal candidate will have excellent communication skills and be able to prioritize tasks effectively.

Key Responsibilities

  • Deal with inbound calls from residents and/or social housing providers in relation to repair works, including raising new jobs, appointments scheduling, and existing works updates.
  • Adhere to call handling procedures, Axis policies, and operation processes to ensure a high level of service is delivered at all times.
  • Use IT systems to raise new repairs, book in and rearrange appointments for customers and/or clients while on the phone.
  • Liaise with clients, Axis operatives, managers, staff, and sub-contractors to provide updates on works and resolve repair issues.

Requirements

  • Previous experience in a call centre environment, dealing with high volumes of calls (desirable).
  • First-time customer service face-to-face, via the phone, or writing.
  • Excellent communication skills.
  • Ability to prioritize tasks.

Other Key Information

  • Working hours: 8am-5pm, Monday-Friday.

Benefits

  • 22 days annual leave, increasing with length of service.
  • Pension.
  • Perkbox rewards.
  • Long service rewards.
  • Volunteering days.


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