Customer Service Representative
3 weeks ago
Role
We are seeking a Customer Service Representative to provide exceptional customer service across multiple channels. The ideal candidate will have excellent communication skills and be able to prioritize tasks effectively.
Key Responsibilities
- Deal with inbound calls from residents and/or social housing providers in relation to repair works, including raising new jobs, appointments scheduling, and existing works updates.
- Adhere to call handling procedures, Axis policies, and operation processes to ensure a high level of service is delivered at all times.
- Use IT systems to raise new repairs, book in and rearrange appointments for customers and/or clients while on the phone.
- Liaise with clients, Axis operatives, managers, staff, and sub-contractors to provide updates on works and resolve repair issues.
Requirements
- Previous experience in a call centre environment, dealing with high volumes of calls (desirable).
- First-time customer service face-to-face, via the phone, or writing.
- Excellent communication skills.
- Ability to prioritize tasks.
Other Key Information
- Working hours: 8am-5pm, Monday-Friday.
Benefits
- 22 days annual leave, increasing with length of service.
- Pension.
- Perkbox rewards.
- Long service rewards.
- Volunteering days.
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