Customer Service Representative
3 weeks ago
Role
We are seeking a highly skilled Customer Service Advisor to provide exceptional service to our clients and customers across multiple channels.
Key Responsibilities
- Handle inbound calls from residents and/or social housing providers to resolve repair works, including raising new jobs, scheduling appointments, and updating existing works.
- Adhere to call handling procedures, Axis policies, and operational processes to deliver a "First Class" service at all times.
- Utilize IT systems to raise new repairs, book appointments, and rearrange existing appointments for customers and/or clients while on the phone.
- Liaise with clients, Axis operatives, managers, staff, and sub-contractors to provide updates on works and resolve repair issues.
Requirements
- Previous experience in a call centre environment, handling high volumes of calls (desirable).
- Excellent communication skills and ability to provide first-time customer service face-to-face, via the phone, or in writing.
- Ability to prioritize tasks and work efficiently in a fast-paced environment.
Other Key Information
- Working hours: 8am-5pm, Monday-Friday.
- Competitive benefits package, including 22 days annual leave, pension, Perkbox rewards, long service rewards, and volunteering days.
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