Customer Service Representative

3 weeks ago


StratforduponAvon, Warwickshire, United Kingdom Axis Europe Full time

Role

We are seeking a highly skilled Customer Service Advisor to provide exceptional service to our clients and customers across multiple channels.

Key Responsibilities

  • Handle inbound calls from residents and/or social housing providers to resolve repair works, including raising new jobs, scheduling appointments, and updating existing works.
  • Adhere to call handling procedures, Axis policies, and operational processes to deliver a "First Class" service at all times.
  • Utilize IT systems to raise new repairs, book appointments, and rearrange existing appointments for customers and/or clients while on the phone.
  • Liaise with clients, Axis operatives, managers, staff, and sub-contractors to provide updates on works and resolve repair issues.

Requirements

  • Previous experience in a call centre environment, handling high volumes of calls (desirable).
  • Excellent communication skills and ability to provide first-time customer service face-to-face, via the phone, or in writing.
  • Ability to prioritize tasks and work efficiently in a fast-paced environment.

Other Key Information

  • Working hours: 8am-5pm, Monday-Friday.
  • Competitive benefits package, including 22 days annual leave, pension, Perkbox rewards, long service rewards, and volunteering days.


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