Senior Manager, IT Services Operations
3 days ago
Job Title: Senior Manager, IT Services Operations
About the Role
We are seeking a highly skilled Senior Manager, IT Services Operations to lead our IT service desk team at Blackfield Associates. As a key member of our organization, you will be responsible for ensuring the effective delivery of IT services through third-party providers and onsite technicians.
Key Responsibilities
- Team Leadership
- Lead and develop a small team of IT service desk professionals, promoting collaboration, skill growth, and innovation.
- Vendor Management
- Manage vendor contracts and SLAs, ensuring timely delivery and cost optimization.
- Process Improvement
- Implement efficient processes for incident and request handling, minimizing business disruptions.
- Strategic Planning
- Develop IT service strategies that align with organizational goals, ensuring resource optimization.
- Performance Evaluation
- Use KPIs to evaluate service performance and drive continuous improvement.
- Compliance and Risk Management
- Ensure compliance with industry regulations, standards, and internal policies.
Requirements
- Proven experience in IT service management, preferably in a leadership role.
- Strong understanding of IT service desk operations, including incident, request, problem, and change management.
- Excellent leadership and communication skills, with the ability to motivate and develop a team.
- Ability to analyze complex problems and develop effective solutions.
- Strong understanding of IT service management frameworks and standards, such as ITIL.
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Senior Manager, IT Services Operations
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Hertfordshire, United Kingdom Blackfield Associates Full timeVacancy: Senior Manager, IT Services Operations Location: Stevenage Job Summary The Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses on maintaining SLAs, ensuring quality, and driving customer satisfaction by managing incidents,...
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Senior Manager, IT Services Operations
3 days ago
Hertfordshire, United Kingdom Blackfield Associates Full timeVacancy: Senior Manager, IT Services Operations Location: Stevenage Job Summary The Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses on maintaining SLAs, ensuring quality, and driving customer satisfaction by managing incidents,...
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Hertfordshire, United Kingdom Blackfield Associates Full timeVacancy: Senior Manager, IT Services OperationsLocation: StevenageJob SummaryThe Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses on maintaining SLAs, ensuring quality, and driving customer satisfaction by managing incidents, requests,...
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3 days ago
Hertfordshire, United Kingdom Blackfield Associates Full timeVacancy: Senior Manager, IT Services OperationsLocation: StevenageJob SummaryThe Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses on maintaining SLAs, ensuring quality, and driving customer satisfaction by managing incidents, requests,...
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Hertfordshire, United Kingdom Blackfield Associates Full timeVacancy: Senior Manager, IT Services OperationsLocation: StevenageJob SummaryThe Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses on maintaining SLAs, ensuring quality, and driving customer satisfaction by managing incidents, requests,...
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Hertfordshire, United Kingdom Blackfield Associates Full timeVacancy: Senior Manager, IT Services Operations Location: Stevenage Job Summary The Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses on maintaining SLAs, ensuring quality, and driving customer satisfaction by managing incidents,...
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Hertfordshire, United Kingdom Blackfield Associates Full timeVacancy: Senior Manager, IT Services OperationsLocation: StevenageJob SummaryThe Senior Manager, IT Services Operations will lead the IT service desk, ensuring effective delivery through third-party providers and onsite technicians. This role focuses on maintaining SLAs, ensuring quality, and driving customer satisfaction by managing incidents, requests,...
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