Customer Service Representative

3 weeks ago

WottonunderEdge, Gloucestershire, United Kingdom GENEWIZ Full time

About the Role

The Customer Care Representative will have direct interaction with our external as well as internal customers on a daily basis. Daily activities include:

  • Reviewing, entering and managing customer orders for consumables & hardware according to clean order booking and order entry procedures.
  • Handling customer inquiries and resolving issues in a timely and professional manner.
  • Generating and monitoring open order reports for held, open orders and late orders.
  • Investigating production scheduling, shipping and invoicing issues and assisting in resolution where possible.

Key Responsibilities

  • Reviews, enters and books orders according to order entry policies and procedures.
  • Monitors order hold reports and takes action based on need.
  • Schedules shipments according to product availability.
  • Invoices shipped orders.
  • Arranges goods collections.
  • Handles incoming requests to ensure that issues are resolved promptly and thoroughly.
  • Acts as a liaison between internal resources and customers.
  • Works independently and collaborates with colleagues as needed.

Requirements

  • Experience in a fast-paced, manufacturing or life sciences Customer Care or Customer experience environment.
  • Professional demeanor and excellent communication skills.
  • Customer-first attitude and ability to work in a high-volume environment with minimal supervision.
  • ERP (Oracle preferred) and Microsoft Office proficiency.
  • Excellent time management and organizational skills with the ability to effectively prioritize.

What We Offer

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.

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