Customer Service Representative

2 months ago


WottonunderEdge, Gloucestershire, United Kingdom GENEWIZ Full time
Job Title: Customer Care Representative

The Customer Care Representative will play a vital role in ensuring exceptional customer experiences at GENEWIZ. This position requires strong communication and problem-solving skills to effectively handle customer inquiries and resolve issues in a timely and professional manner.

Key Responsibilities:
  • Review, enter, and manage customer orders for consumables and hardware according to established procedures.
  • Handle customer calls and emails, routing or responding appropriately to ensure prompt resolution.
  • Generate and monitor open order reports for held, open orders, and late orders.
  • Investigate production scheduling, shipping, and invoicing issues and assist in resolution where possible.
  • Proactively follow up with customers to resolve order entry issues and escalate when necessary.
Requirements:
  • Experience in a fast-paced, manufacturing or life sciences customer care or customer experience environment.
  • Professional demeanor, excellent phone skills, strong attention to detail, and team player.
  • Customer-first attitude, understanding that the customer is the driving force behind all activity.
  • Ability to work in a high-volume environment with minimal supervision.
  • ERP (Oracle preferred) and Microsoft Office proficiency.
  • Excellent time management and organizational skills with the ability to effectively prioritize.
What We Offer:

GENEWIZ offers a dynamic and collaborative work environment, opportunities for professional growth and development, and a competitive compensation package.



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