Customer Service Representative
2 months ago
The Customer Care Representative will play a vital role in ensuring exceptional customer experiences at GENEWIZ. This position requires strong communication and problem-solving skills to effectively handle customer inquiries and resolve issues in a timely and professional manner.
Key Responsibilities:- Review, enter, and manage customer orders for consumables and hardware according to established procedures.
- Handle customer calls and emails, routing or responding appropriately to ensure prompt resolution.
- Generate and monitor open order reports for held, open orders, and late orders.
- Investigate production scheduling, shipping, and invoicing issues and assist in resolution where possible.
- Proactively follow up with customers to resolve order entry issues and escalate when necessary.
- Experience in a fast-paced, manufacturing or life sciences customer care or customer experience environment.
- Professional demeanor, excellent phone skills, strong attention to detail, and team player.
- Customer-first attitude, understanding that the customer is the driving force behind all activity.
- Ability to work in a high-volume environment with minimal supervision.
- ERP (Oracle preferred) and Microsoft Office proficiency.
- Excellent time management and organizational skills with the ability to effectively prioritize.
GENEWIZ offers a dynamic and collaborative work environment, opportunities for professional growth and development, and a competitive compensation package.
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Customer Service Representative
3 weeks ago
Wotton-under-Edge, Gloucestershire, United Kingdom GENEWIZ Full timeJob SummaryThe Customer Care Representative will be responsible for providing exceptional customer service and support to our internal and external customers. This role will involve direct interaction with customers through various channels, including phone, email, and order management systems.Key ResponsibilitiesReview, enter, and manage customer orders for...
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Customer Service Representative
2 weeks ago
Wotton-under-Edge, Gloucestershire, United Kingdom GENEWIZ Full timeAbout the RoleThe Customer Care Representative will play a key part in delivering exceptional customer experiences at GENEWIZ. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing timely and accurate information on order status, stock availability, and pricing.Key ResponsibilitiesReview, enter, and...
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Customer Service Representative
4 weeks ago
Wotton-under-Edge, Gloucestershire, United Kingdom GENEWIZ Full timeJob Title: Customer Care RepresentativeThe Customer Care Representative will play a vital role in ensuring exceptional customer experiences at GENEWIZ. This position requires strong communication and problem-solving skills to effectively handle customer inquiries and resolve issues in a timely manner.Key Responsibilities:Review, enter, and manage customer...
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Customer Service Representative
4 weeks ago
Wotton-under-Edge, Gloucestershire, United Kingdom GENEWIZ Full timeJob Title: Customer Care RepresentativeThe Customer Care Representative will play a vital role in ensuring exceptional customer experiences at GENEWIZ. This position requires strong communication and problem-solving skills to effectively handle customer inquiries and resolve issues in a timely manner.Key Responsibilities:Review, enter, and manage customer...
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Customer Service Representative
1 month ago
Wotton-under-Edge, Gloucestershire, United Kingdom Tesco Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Colleague in our Wotton-under-edge Express store. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key ResponsibilitiesProvide excellent customer service, ensuring that every...
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Customer Service Representative
1 month ago
Wotton-under-Edge, Gloucestershire, United Kingdom Tesco Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Colleague in our Wotton-under-edge Express store. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key ResponsibilitiesProvide excellent customer service, ensuring that every...
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Customer Service Representative
4 weeks ago
Wotton-under-Edge, Gloucestershire, United Kingdom Tesco Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Colleague in our Wotton-under-edge Express store. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key ResponsibilitiesProvide outstanding customer service, ensuring that every...
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Customer Service Professional
1 day ago
Wotton-under-Edge, Gloucestershire, United Kingdom GENEWIZ Full timeAbout the RoleThe Customer Care Representative will have direct interaction with our external and internal customers on a daily basis.Reviews, enters, and books orders according to order entry policies and procedures; proactively follows up with customers to resolve order entry issues and escalates when necessary.Monitors order hold reports and takes action...
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Customer Service Representative
2 weeks ago
Wotton-under-Edge, Gloucestershire, United Kingdom Tesco Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team at Tesco in Wotton-under-edge. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, working closely with colleagues to provide a seamless shopping experience.Key ResponsibilitiesKnow your customers and serve...
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Customer Service Associate
3 weeks ago
Wotton-under-Edge, Gloucestershire, United Kingdom GENEWIZ Full timeThe Customer Service Associate will be responsible for providing exceptional customer service to both internal and external customers. This includes reviewing, entering, and managing customer orders for consumables and hardware, as well as handling customer calls and emails.Key responsibilities include:Reviewing and entering customer orders according to...
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Customer Service Associate
2 weeks ago
Wotton-under-Edge, Gloucestershire, United Kingdom GENEWIZ Full timeJob SummaryThe Customer Service Associate will be responsible for providing exceptional customer service to both internal and external customers. This role involves reviewing, entering, and managing customer orders for consumables and hardware, as well as handling customer calls and emails.Key ResponsibilitiesReview and enter customer orders according to...
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Industrial Automation Sales Representative
3 weeks ago
Wotton-under-Edge, Gloucestershire, United Kingdom Renishaw Full timeJob DescriptionWe are seeking a Technical Sales Specialist to join our Industrial Automation Product Division (IAPD) team. As a key member of the team, this role will serve as both applications and sales representative for IAPD products and be responsible for developing our national sales channel through automation integrators and service organizations.Key...
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Customer Service Representative
3 weeks ago
Wotton-under-Edge, Gloucestershire, United Kingdom Tesco Full timebAbouttheRole/bbrbrWeareseekingadedicatedandpassionateCustomerServiceRepresentativetojoinourteamattheWotton-under-edgestore.Asakeymemberofourteam,youwillberesponsiblefordeliveringexceptionalcustomerservice,ensuringthateverycustomerleavesthestorewithapositiveexperience.brbrbKeyResponsibilities:/bbrulliProvideexcellentcustomerservice,respondingtocustomerquerie...
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Service Engineer
2 months ago
Wotton-under-Edge, Gloucestershire, United Kingdom Origin Aqua Full timeAbout the RoleWe are seeking a highly skilled and motivated Service and Commissioning Engineer to join our team at Origin Aqua. As a key member of our technical team, you will be responsible for the commissioning and servicing of our UK B2C projects, as well as supporting our subcontractors and B2B distribution partners in the UK and EU.Key...
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Service Engineer
1 month ago
Wotton-under-Edge, Gloucestershire, United Kingdom Origin Aqua Full timeAbout the RoleWe are seeking a highly skilled and motivated Service and Commissioning Engineer to join our team at Origin Aqua. As a key member of our technical team, you will be responsible for the commissioning and servicing of our UK B2C projects, as well as supporting our subcontractors and B2B distribution partners in the UK and EU.Key...
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Service Engineer
3 weeks ago
Wotton-under-Edge, Gloucestershire, United Kingdom Origin Aqua Full timeAbout the RoleWe are seeking a highly skilled and motivated Service and Commissioning Engineer to join our team at Origin Aqua. As a key member of our technical team, you will be responsible for the commissioning and servicing of our UK B2C projects, as well as supporting our subcontractors and B2B distribution partners in the UK and EU.Key...
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Warehouse Operations Manager
3 weeks ago
Wotton-under-Edge, Gloucestershire, United Kingdom Azenta Life Sciences Full timeWarehouse Operations ManagerAt Azenta Life Sciences, we are seeking a highly skilled Warehouse Operations Manager to join our team. The successful candidate will be responsible for ensuring the efficient management and control of the Warehouse Operation while achieving agreed budgetary and service levels. This includes providing an effective and reliable...
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Service and Commissioning Technician
3 weeks ago
Wotton-under-Edge, Gloucestershire, United Kingdom Origin Aqua Full timeAbout the RoleWe are seeking a highly skilled and motivated Service and Commissioning Engineer to join our team at Origin Aqua. As a key member of our technical team, you will be responsible for the commissioning and servicing of our UK B2C projects, as well as supporting our subcontractors and B2B distribution partners on-site.Key...
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Service Engineer
4 weeks ago
Wotton-under-Edge, Gloucestershire, United Kingdom Origin Aqua Full timeAbout the RoleWe are seeking a highly skilled and motivated Service and Commissioning Engineer to join our team at Origin Aqua. As a key member of our technical team, you will be responsible for the commissioning and servicing of our UK B2C projects, as well as supporting our subcontractors and B2B distribution partners in the UK and EU.Key...
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Service Engineer
4 weeks ago
Wotton-under-Edge, Gloucestershire, United Kingdom Origin Aqua Full timeAbout the RoleWe are seeking a highly skilled and motivated Service and Commissioning Engineer to join our team at Origin Aqua. As a key member of our technical team, you will be responsible for the commissioning and servicing of our UK B2C projects, as well as supporting our subcontractors and B2B distribution partners in the UK and EU.Key...