IT Service Delivery Leader
2 weeks ago
About Ipsum
Ipsum is a leading provider of specialized utility and infrastructure solutions, operating across both public and private networks. We are committed to delivering exceptional customer service and driving innovation within the UK's ever-evolving utility sector.
Your New Role: IT Service Desk Manager
As our IT Service Desk Manager, you will play a pivotal role in shaping and elevating our IT support operations. You will lead a dedicated team of service desk professionals, ensuring the swift resolution of technical issues while driving strategic improvements to our IT support function.
Responsibilities:
- Implement and maintain ITIL v4 best practices across all aspects of IT service delivery.
- Oversee the Fresh Service ticketing system, ensuring efficient ticket handling, timely resolution, and accurate reporting.
- Provide expert guidance and support to the team, fostering a culture of continuous learning and professional development.
- Manage IT asset inventory and ensure compliance with established policies and procedures.
- Collaborate with stakeholders across various departments to understand their IT needs and deliver effective solutions.
- Proactively identify areas for improvement within the IT service desk and implement innovative solutions.
About You:
We are seeking a highly motivated and experienced IT professional with a proven track record in managing IT service desks.
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Extensive experience implementing and adhering to ITIL v4 best practices.
- Strong technical expertise in Microsoft O365 suite, including Exchange, SharePoint, OneDrive, Azure, and Intune.
- Proven ability to lead and motivate a team of IT professionals.
- Excellent communication, interpersonal, and problem-solving skills.
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