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Patient Experience Team Leader

2 months ago

Chorley, Lancashire, United Kingdom NHS Jobs Full time
Job Description

**Job Summary**

We are seeking a highly skilled and experienced Team Leader to join our Patient Experience team in the Ophthalmology service. The successful candidate will be responsible for the efficient and smooth-running day-to-day organisation and management of a designated team of receptionists and administrative staff.

Key Responsibilities:

  • Manage and coordinate the day-to-day activities of the team to ensure the smooth operation of the outpatient and day case admin function.
  • Support specific projects to develop effective processes, meet targets, and maintain an effective service.
  • Have an excellent working knowledge of the Trust's outpatient appointment booking processes and the systems that support this function.
  • Be responsible for patient registrations, new and follow-up appointment processing, waiting list validation, and the 18-week RTT pathways.
  • Ensure compliance with national, local, and specialist targets.

Requirements:

  • Excellent leadership and management skills.
  • Strong understanding of the Trust's outpatient appointment booking processes and systems.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and collaborative work environment.