Service Delivery Manager

3 days ago

Reading, Reading, United Kingdom IO Associates Full time
Service Manager Job Description

iO Associates is seeking a skilled Service Manager to lead our IT service management efforts. The ideal candidate will have experience with ITIL and ServiceNow, as well as strong stakeholder management and leadership skills.

Key Responsibilities:
  • Develop and implement IT service management strategies to ensure high-quality service delivery.
  • Lead the design and implementation of ITIL service management processes, including service strategy, service design, transition, and operation.
  • Collaborate with cross-functional teams to ensure effective service management and stakeholder engagement.
  • Manage and maintain ServiceNow workflows, catalogues, and automation of service provisioning.
  • Ensure compliance with ITIL best practices and industry standards.

Requirements:

  • ITIL Service Accreditation, preferably ITIL Service Design.
  • Experience with ServiceNow and IT service management processes.
  • Strong stakeholder management, leadership, influencing, and collaboration skills.

About iO Associates:

iO Associates is a leading provider of IT services and solutions. We are committed to delivering high-quality services that meet the needs of our clients.

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