Assistant Front Office Manager

1 week ago

Norwich, Norfolk, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full time

Unlock Your Potential as a Reception Manager

We are seeking a highly skilled and customer-focused Reception Manager to join our team at Dunston Hall Hotel, Spa & Golf Resort. As a key member of our Front of House team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:

  • Provide outstanding customer service and ensure a warm welcome to our guests
  • Manage the front desk and reception area, ensuring a smooth and efficient check-in and check-out process
  • Support the Front of House Manager in achieving revenue targets and maximizing guest satisfaction
  • Handle guest issues and complaints in a professional and courteous manner
  • Collaborate with the team to maintain high standards of quality and service

Requirements:

  • Previous experience in a front office or reception role, preferably in a hotel or hospitality environment
  • Excellent communication and interpersonal skills, with a focus on customer service
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines
  • Strong problem-solving skills and ability to handle guest complaints in a professional manner
  • Knowledge of hotel operations and revenue management principles

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career development and professional growth
  • A dynamic and supportive work environment
  • Access to our Employee Assistance Program and training and development opportunities

Join Our Team:

We are committed to diversity, inclusion, and equal opportunities for all. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we would love to hear from you.

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