Retail Operations Leader

3 weeks ago


Cleethorpes, North East Lincolnshire, United Kingdom AF Blakemore & Son Ltd Full time

AF Blakemore & Son Ltd - Store Operations Leader

Salary: £30,000 per annum pro rata for part-time, with potential bonuses up to £7,800, plus an excellent benefits package.

Full-time, part-time, or job share options available, up to 40 hours per week, including evenings and weekends.

Are you an experienced and dynamic leader ready to oversee our award-winning store? We are currently in search of a skilled Store Operations Leader to drive success and growth in this crucial position.

Company Overview:

We are a forward-thinking and innovative retail, wholesale, and foodservice organization, dedicated to providing outstanding customer experiences and remaining at the forefront of industry advancements.

Reporting to the Area Manager, the Store Operations Leader will be instrumental in fostering growth within our company-owned stores. This vital role requires a seasoned professional who can effectively engage with both team members and customers, collaborate closely with the Area Manager to align operational strategies with organizational goals, and cultivate a positive and empowering work environment that embodies the company's values.

Key Responsibilities:

Team Leadership:

  • Recruit, train, and nurture a high-performing team committed to delivering exceptional customer service.
  • Encourage a positive and collaborative workplace, fostering teamwork and a strong sense of community within the store.
  • Recognize and celebrate team achievements.

Operational Excellence:

  • Ensure seamless daily operations, including inventory management, merchandising, and stock control.
  • Implement and maintain visual merchandising standards to enhance the overall shopping experience.

Customer Engagement:

  • Develop and sustain strong relationships with customers, understanding their needs and preferences.
  • Execute customer service strategies to boost satisfaction and loyalty.

Sales and Performance:

  • Establish and meet sales targets, actively driving initiatives to enhance revenue and profitability.
  • Analyze sales reports and trends to identify areas for improvement.

Community Involvement:

  • Engage in local community events and initiatives to strengthen the store's connection with the community.
  • Seek partnerships and collaborations that contribute to the overall well-being of the area.

Financial Management:

  • Oversee budgets, expenses, and financial reporting to ensure the store operates within established financial parameters.

Required Skills:

  • Proven experience in retail management, with a successful track record in achieving sales targets.
  • Strong leadership and interpersonal skills, with the ability to motivate and develop a diverse team.
  • Excellent communication skills and the ability to build positive relationships with customers and the local community.
  • Knowledge of retail operations, including inventory management and merchandising.
  • Ability to analyze data and make informed decisions to drive business performance.
  • A passion for community engagement and a commitment to making a positive impact.

What We Offer:

  • Competitive salary of £28,171 plus up to £7,800 bonus potential.
  • Comprehensive holiday, maternity, and paternity leave and pay exceeding statutory entitlements.
  • Cycle to work scheme.
  • Opportunities for skill development in a supportive and diverse culture.
  • Outstanding training and development opportunities.
  • Hands-on experience in a high-volume, fast-paced environment.
  • Enhanced maternity and paternity pay packages.
  • Flexible working hours.
  • Excellent additional benefits package, including early access to pay, staff discounts, wellbeing support, pension scheme, life insurance, and long service awards.

If you are a results-oriented and community-focused individual with a passion for retail, we encourage you to consider the position of Store Operations Leader. Join us in making a positive impact through exceptional service and a commitment to excellence.

UK driving licence preferred for travel purposes.

Must be willing to undergo financial vetting.

Inclusive Environment: As a Disability Confident Committed employer, we are dedicated to creating a fair and inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.



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