Senior Transport Services Coordinator
4 weeks ago
Senior Transport Services Coordinator
Department:
Patient Transport Services
Employment Type:
Temporary
This role is anticipated to last for a duration of 2-3 months, with the possibility of extension.
Work Schedule:
5 hours per week, with shifts available from Monday to Sunday, operating on 10- or 12-hour schedules between 6am and 10pm.
Compensation:
- For hours worked Monday to Friday from 6am to 8pm: £67 paye per hour
- For hours worked Monday to Friday from 8pm to 6am/Saturdays: £00 paye per hour
- For Sundays and Bank Holidays: £50 paye per hour
Key Responsibilities:
- Oversee the planning of transport for upcoming dates and manage ambulance service resources for the current day, ensuring timely transport for all patients.
- Coordinate with hospital personnel, communication centers, transport offices, and ambulance teams to guarantee efficient patient conveyance while adhering to service level agreements.
- Input transport requests into the relevant computer systems.
- Provide assistance to Ambulance Car Service drivers with any inquiries or issues, collaborating with the Operations Resource Coordinator.
- Generate daily schedules for ambulance and car drivers from the computer system, ensuring proper resource allocation.
- Maintain accurate records of patient arrival and departure times at healthcare facilities.
- Address inquiries and complaints from designated hospitals and patients regarding ambulance services.
- Support the monitoring and analysis of service level agreements, working closely with the Customer Service Manager to ensure reliable patient transport services.
- Assist the Non-Emergency Services Quality and Complaints Manager as needed.
- Participate in the training of new personnel.
Qualifications:
- A solid educational background, ideally to GCSE level in Mathematics and English.
- Previous experience in a Patient Transport Assistant role or similar, with a focus on public interaction, is preferred.
Additional Information:
A standard DBS check will be conducted as part of the application process, which is essential for this position.
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