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Customer Service Contract Manager

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Jungheinrich UK Ltd Full time

Customer Service Contract Manager

**Job Summary**

We are seeking a highly skilled Customer Service Contract Manager to join our team at Jungheinrich UK Ltd. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer service and driving business growth through effective contract management.

**Key Responsibilities**

* Be the primary point of contact for specified customers, providing timely and effective support to ensure contract performance meets expectations
* Work closely with the Senior Management Team to develop and implement reporting tools and strategies to drive business growth
* Monitor and control contract performance, identifying opportunities to improve customer utilization and reduce end-of-contract exposure
* Develop and implement a customer service strategy that delivers financial and customer service expectations
* Analyze data and metrics to optimize performance and results

**Requirements**

* Prior customer account experience, with a proven track record of delivering targets and objectives
* Strong IT skills, particularly in Microsoft Office
* Excellent time management and self-motivation skills
* Valid current driving license, with occasional national and international travel

**What We Offer**

* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive salary and benefits package

**How to Apply**

If you are a motivated and results-driven individual with a passion for customer service, please submit your application.