Technical Support Specialist
3 weeks ago
Location: Ferndown
Salary: £35,000
As a Technical Support Specialist at Rubicon People Partnership, you will be integral in diagnosing and resolving technical challenges while overseeing application systems.
This role offers a unique opportunity to collaborate with a dedicated support team within a reputable SaaS organization, recognized for its commitment to product excellence and outstanding customer service.
Benefits:
- 25 days of annual leave (+ public holidays)
- Flexible working arrangements
- Company-sponsored health plan
- Complimentary parking
- Regular team-building activities
- Opportunities for professional growth
- Automatic enrollment in the pension scheme
Key Responsibilities:
- Addressing technical inquiries and managing service desk requests.
- Responding to incoming calls and emails.
- Identifying and escalating issues and potential risks.
- Providing out-of-hours support on a rotational basis.
Required Skills & Experience:
- Experience in a service desk role within an ITIL framework.
- Proficiency in application support, including familiarity with programming languages.
To explore this Technical Support Specialist position further or for additional information, please submit your CV to the recruitment team at Rubicon People Partnership.
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