Manager of Security Operations

4 weeks ago


Glasgow, Glasgow City, United Kingdom Glasgow Full time
Job Overview

An exciting opportunity has emerged within the Neighbourhoods, Regeneration and Sustainability division for a Service Manager to oversee our Alarm Receiving Centre on a permanent basis.

This division integrates a variety of operational, technical, and developmental services provided by Glasgow City Council, all aimed at promoting sustainable transport, urban development, and the delivery of essential municipal services.

If you are interested in a role that impacts various facets of the city, please continue reading.

Position Summary

Our Alarm Receiving Centre (ARC) is recognized as a National Security Inspectorate (NSI) Gold Accredited CAT II ARC.

In the previous year, the ARC managed over 6,000 alarm activations, received approximately 70,000 calls, and achieved a response rate of 96% for intruder alarms within 90 seconds, and 99% for fire alarms within 30 seconds.

For more information on the services provided by the ARC, please refer to our official documentation.

The Service Manager's responsibilities include the development and management of staff, as well as overseeing the daily operations of the ARC to ensure the provision of a high-quality service that aligns with the ethos, values, protocols, and service standards of the Council.

Further details regarding the specific responsibilities of this role can be found in the Job Description, while the Person Specification document outlines the essential competencies required for your application.

Please be aware that as part of the pre-employment screening process, the successful candidate will need to undergo BS Security Screening, which includes a comprehensive career history check spanning 5 or 10 years, a financial probity assessment, and criminal record verification.

This screening will be conducted in addition to the standard pre-employment checks implemented by the Council, which will be communicated to the successful candidate(s) following the interview process.


Employment Details

Weekly Hours: 35

Work Schedule:
Monday – Friday, 9am – 5pm

Annual Salary:
£41,000 - £47,000 on an incremental scale
Hybrid working options are available for this position.

If you are shortlisted for this role, we look forward to discussing how we can meet the needs of the business while also providing flexibility to support your work-life balance.


Benefits of Employment

Employees of Glasgow City Council enjoy a comprehensive and generous benefits package.

If you are successful in your application, you will have access to benefits that include:

  • 26 days of paid annual leave, increasing to 29 days after 5 years of service
  • 5 paid public holidays each year
  • Participation in the local government pension scheme
  • Life and Personal Accident Insurance
  • Occupational Sickness Pay
  • Staff Benefit Scheme
  • Membership in Glasgow Credit Union
For further guidance on completing your application and to explore additional benefits available to Glasgow City Council employees, please refer to our official website.

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