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Hotel Front Office Manager

2 months ago

Horley, United Kingdom Arora Hotels Limited Full time
About the Role

We are seeking a highly motivated and experienced Hotel Front Office Manager to join our team at Arora Hotels Limited. As a key member of our Front Office team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel operations run smoothly.

Key Responsibilities
  • Lead and manage the Front Office team to deliver excellent guest service and achieve high levels of customer satisfaction.
  • Develop and implement strategies to improve guest feedback scores and increase revenue potential through upselling and promotions.
  • Manage and oversee all groups and delayed flight arrivals, ensuring seamless administration and a positive guest experience.
  • Coach, train, and support the team to provide consistently high standards of service and maintain a positive and professional work environment.
  • Manage rotas, timesheets, and holiday entitlements, taking into account occupancy and large group movements.
Requirements
  • Strong leadership and motivational abilities, with a proven track record of managing and developing teams.
  • Excellent attention to detail and drive to maintain high standards of service.
  • Strong communication, interpersonal, and organizational skills, with the ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proven experience of working in a similar position within a 4-star hotel, with a good working knowledge of Opera PMS and Microsoft Office.
  • High standard of English, both written and spoken.
What We Offer
  • Competitive salary and benefits package.
  • 28 days holiday, enhanced after 5 years of service.
  • Free meals on duty and discounted employee friends and family rates at Arora Hotels.
  • Food and beverage discounts, Christmas gifts, and employee parties.
  • Introduce a friend scheme, cycle to work scheme, and UK attraction discounts at Merlin Entertainments.
  • Taste card, life assurance scheme, wage stream, and employee assistance programme.
  • Arora star employee recognition and long service recognition award.