Repairs and Maintenance Coordinator
2 weeks ago
About the Role
We are seeking a skilled Repairs and Maintenance Coordinator to join our Property Services team at Mears. As a key point of contact, you will be responsible for handling customer inquiries, reporting issues, and coordinating maintenance activities.
Key Responsibilities:
- Respond to customer calls and emails regarding property-related issues, including repairs, disputes, and access requests.
- Monitor and report maintenance issues to stakeholders, ensuring timely resolution and communication.
- Collaborate with internal departments to deliver excellent customer service and meet performance targets.
- Maintain accurate records and documentation on our IT system.
- Contribute to team improvement initiatives and suggest process enhancements.
- Stay up-to-date with industry knowledge, services, and community issues.
- Adhere to health and safety legislation, data protection policies, and Mears' equality, diversity, and inclusion policies.
Requirements:
- Previous customer service experience.
- Proficiency in computer systems and software.
- Excellent time management and organizational skills.
- Ability to work in a fast-paced environment.
- Previous experience in an office setting is desirable.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
- Recognition and rewards for outstanding performance.
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