Repairs and Maintenance Coordinator

2 weeks ago


Basingstoke, Hampshire, United Kingdom Mears Full time

About the Role

We are seeking a skilled Repairs and Maintenance Coordinator to join our Property Services team at Mears. As a key point of contact, you will be responsible for handling customer inquiries, reporting issues, and coordinating maintenance activities.

Key Responsibilities:

  • Respond to customer calls and emails regarding property-related issues, including repairs, disputes, and access requests.
  • Monitor and report maintenance issues to stakeholders, ensuring timely resolution and communication.
  • Collaborate with internal departments to deliver excellent customer service and meet performance targets.
  • Maintain accurate records and documentation on our IT system.
  • Contribute to team improvement initiatives and suggest process enhancements.
  • Stay up-to-date with industry knowledge, services, and community issues.
  • Adhere to health and safety legislation, data protection policies, and Mears' equality, diversity, and inclusion policies.

Requirements:

  • Previous customer service experience.
  • Proficiency in computer systems and software.
  • Excellent time management and organizational skills.
  • Ability to work in a fast-paced environment.
  • Previous experience in an office setting is desirable.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.
  • Recognition and rewards for outstanding performance.


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