Field Service Technician
4 weeks ago
Company Overview:
Eriez Europe specializes in the innovative design and production of equipment for magnetic separation, metal detection, fluid recycling, and vibratory applications across diverse sectors. With a legacy spanning over five decades, we are seeking a skilled Service Engineer to enhance our operations.
Position Summary:
The Service Engineer will be responsible for delivering exceptional service and support to our international clientele. This role includes conducting service visits, maintaining accurate service records, and ensuring customer satisfaction through effective solutions.
Key Responsibilities:
- Conduct service visits on a global scale
- Calibrate and fine-tune equipment
- Execute repairs on various machinery
- Manage spare parts sales and create detailed quotations
- Address technical inquiries from clients
- Prepare necessary travel documentation
- Provide training for customers and agents
- Diagnose and resolve equipment issues on-site
Qualifications:
- At least 3 years of relevant industry experience
- Proficient in electrical and mechanical systems
- Ability to interpret schematics and technical drawings
- Strong analytical and customer service abilities
- Excellent communication skills and composure under pressure
- Willingness to travel internationally
Compensation and Benefits:
- Competitive annual salary around £40,000
- Comprehensive Private Healthcare (BUPA)
- Pension contributions of up to 6%
- Access to Tech and Cycle to Work Schemes
- 26 days of annual leave
- Employee referral incentives and shopping discounts
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