Field Service Technician
6 days ago
We are seeking a highly skilled and experienced Field Service Technician to join our team at KYOCERA Document Solutions UK. As a Field Service Technician, you will be responsible for providing technical assistance to our Managed Document Services accounts, investigating and rectifying faults, and performing routine maintenance and modifications.
Main Responsibilities- Technical Assistance: Provide timely and effective technical support to assigned accounts, ensuring that all issues are resolved within agreed service level agreements (SLAs).
- Fault Investigation and Rectification: Investigate and rectify faults reported by customers and channel partners, using your technical expertise to diagnose and resolve issues efficiently.
- Routine Maintenance and Modifications: Perform routine maintenance and modifications to ensure that our customers' equipment is running smoothly and efficiently.
- Installation Support: Provide support during installations, ensuring that all equipment is installed and configured correctly.
- SLA Management: Understand and be fully conversant with SLAs relating to assigned accounts, ensuring that all service level agreements are met.
- Basic Fault Finding: Understand solutions in use and be able to carry out basic fault finding to resolve issues quickly and efficiently.
- Team Support: Back up colleagues when necessary, providing support during busy periods or when colleagues are on holiday or sick leave.
- Call Logging: Log call details using our call logging system within agreed timescales.
- Recurring Faults: Report recurring faults to enable proactive management of such faults.
- Expertise Sharing: Share your technical expertise and knowledge with team members, ensuring that everyone has the skills and knowledge they need to perform their roles effectively.
- Stakeholder Relationships: Build and maintain relationships with key stakeholders within our customers' organizations, ensuring that we provide excellent customer service at all times.
- Inventory Management: Ensure that boot stock and/or site stock is maintained at specified levels.
- Training and Development: Attend product courses as requested to ensure that your knowledge base is sufficient for your role.
- Full UK Driving License: You must hold a full UK driving license.
- Field Technical Support Experience: You must have previous experience of working in a field technical support environment, preferably within the multifunctional device or print hardware and software arena.
- Qualifications: You must have a City & Guilds or similar qualification.
- Problem-Solving Skills: You must be able to think through problems in a logical manner to enable speedy and accurate resolution of issues.
- Communication and Interpersonal Skills: You must have excellent communication and interpersonal skills to ensure that you provide first-class customer service at all times.
KYOCERA Document Solutions UK is a leading provider of document solutions, offering a range of products and services to help our customers manage their documents and information more effectively. We are committed to providing excellent customer service and to helping our customers achieve their goals.
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