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Patient Coordinator

2 months ago

Goole, East Yorkshire, United Kingdom Ash Grove Medical Centre Full time
About the Role

Ash Grove Medical Centre is seeking highly motivated and enthusiastic individuals to join our team as Patient Coordinators. As a key member of our front desk team, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients.

Key Responsibilities
  • Provide a warm and welcoming experience for patients, responding to their queries and concerns in a professional and courteous manner.
  • Manage patient flow, ensuring that patients are seen in a timely and efficient manner.
  • Coordinate patient appointments, including scheduling and rescheduling as needed.
  • Handle patient communications, including phone calls, emails, and messages.
  • Maintain accurate and up-to-date patient records, ensuring confidentiality and data protection.
  • Work collaboratively with the clinical team to ensure seamless communication and coordination of patient care.
  • Participate in quality improvement initiatives, identifying areas for improvement and contributing to the development of solutions.
Requirements
  • GCSE grade 9-4 (A-C) in English and Maths.
  • Experience of working within a team, preferably in a healthcare setting.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility to work varied shifts, including evenings and weekends.
What We Offer

Ash Grove Medical Centre is a dynamic and supportive work environment, offering opportunities for professional growth and development. We are committed to providing a high-quality service to our patients and are seeking individuals who share our values and passion for delivering exceptional care.