Caseworker - Revenues and Benefits Specialist

3 weeks ago

Guildford, Surrey, United Kingdom Guildford Borough Council Full time
Caseworker - Revenues and Benefits

We are seeking a highly motivated and organized individual to join our Revenues and Benefits team as a Caseworker. As a key member of our team, you will be responsible for accurately assessing and processing Housing Benefit and Local Council Tax Support claims in accordance with current legislation.

Key responsibilities include:

  • Obtaining and verifying information from customers or other agencies for the correct assessment of claims
  • Reviewing claims to ensure accurate entitlement and fraud prevention
  • Working effectively as a team with other specialists across the council to provide opportunities to expand into other areas within the case work team
  • Supporting the Case Team Leader for the Revenues and Benefits team to ensure work processes, standards, and compliance are completed efficiently and effectively

As a Caseworker, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will be required to manage cases allocated on workflow and ensure cases are resolved as quickly and efficiently as possible.

We offer a competitive salary between £26,633 and £28,724, as well as an annual leave entitlement of 22 days and access to our flexible working scheme and pension scheme.

The role is classed as Agile, with office working required full-time during the training period. Once training has progressed successfully, the successful candidate will be able to work from home part of the working week on a rota basis with colleagues.

We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit, and business need. Our organization is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expects all staff and post-holders to share this commitment.

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