Customer Service Representative
13 hours ago
Location: Leeds city centre
Pay Rate: £13.49 per hour
Hours: Monday - Friday, rotating shift pattern with 7 hour shifts starting from 8am and finishing at either 4pm, 5pm or 6pm. One week in six will require a late shift of 1pm-9pm.
Hybrid Working: 2 days per week in the office after the first 2 months.
Contract Type: Temporary - 6 months.
We are seeking an experienced Customer Service Representative to support our Customer Service Operations team, specialising in the management of stocks and share investment.
Key Responsibilities:- Provide accurate and timely information to customers regarding their investment shares and account details.
- Assist customers with logging into their accounts and managing their investment portfolios.
- Resolve any issues or concerns customers may have, including transaction discrepancies and account access problems.
- Ensure all customer interactions comply with banking regulations and security protocols to protect sensitive information.
- Maintain detailed records of customer interactions and transactions and prepare reports as needed for internal review and compliance purposes.
- Experience working in customer services, managing a high volume of calls.
- Excellent communication skills, both written and verbal.
- Able to handle complex information and work to a high level of detail.
- Proficiency in IT packages such as Excel, Outlook, and Word.
- Strong problem-solving abilities and the ability to use own judgement.
- Experience in banking, financial services, insurance or lending is highly desirable.
- Sociable hours with flexibility.
- Office located in City Centre with excellent transport links.
- On site canteen.
- Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel.
- First-class support and training for all colleagues.
- Opportunity for growth within the company.
- Well-being Support through dedicated Apps and Employee Assistance Programme.
- Holiday allowance.
- Weekly pay.
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