Customer Service Representative

13 hours ago


Leeds, United Kingdom Pontoon Full time
Job Title: Customer Service Representative

Location: Leeds city centre

Pay Rate: £13.49 per hour

Hours: Monday - Friday, rotating shift pattern with 7 hour shifts starting from 8am and finishing at either 4pm, 5pm or 6pm. One week in six will require a late shift of 1pm-9pm.

Hybrid Working: 2 days per week in the office after the first 2 months.

Contract Type: Temporary - 6 months.

We are seeking an experienced Customer Service Representative to support our Customer Service Operations team, specialising in the management of stocks and share investment.

Key Responsibilities:
  • Provide accurate and timely information to customers regarding their investment shares and account details.
  • Assist customers with logging into their accounts and managing their investment portfolios.
  • Resolve any issues or concerns customers may have, including transaction discrepancies and account access problems.
  • Ensure all customer interactions comply with banking regulations and security protocols to protect sensitive information.
  • Maintain detailed records of customer interactions and transactions and prepare reports as needed for internal review and compliance purposes.
Requirements:
  • Experience working in customer services, managing a high volume of calls.
  • Excellent communication skills, both written and verbal.
  • Able to handle complex information and work to a high level of detail.
  • Proficiency in IT packages such as Excel, Outlook, and Word.
  • Strong problem-solving abilities and the ability to use own judgement.
  • Experience in banking, financial services, insurance or lending is highly desirable.
What We Offer:
  • Sociable hours with flexibility.
  • Office located in City Centre with excellent transport links.
  • On site canteen.
  • Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel.
  • First-class support and training for all colleagues.
  • Opportunity for growth within the company.
  • Well-being Support through dedicated Apps and Employee Assistance Programme.
  • Holiday allowance.
  • Weekly pay.


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