Operational Control Manager

2 months ago

Manchester, United Kingdom Virgin Media Full time
About the Role

The Risk and Operational Control Manager is responsible for ensuring that operationally the E2E credit proposition consistently delivers phenomenal Customer Outcomes, meets regulatory requirements and delivers on service levels.

The role-holder will supervise Conduct MI related to the delivery of the credit proposition and ensure appropriate actions are taken across the VMO2 business and with suppliers to handle and mitigate risks to Good Customer Outcomes whilst ensuring that credit upholds the FCA's Consumer Duty Outcomes.

About Us

Virgin Media O2 is a leading provider of telecommunications services in the UK, offering a range of products and services to consumers and businesses.

We are committed to delivering excellent customer outcomes and meeting regulatory requirements, while also driving innovation and growth in the market.

Key Responsibilities
  • Develop and implement risk management strategies to ensure the delivery of good customer outcomes
  • Supervise Conduct MI related to the delivery of the credit proposition
  • Ensure appropriate actions are taken to handle and mitigate risks to good customer outcomes
  • Work with suppliers to ensure that credit upholds the FCA's Consumer Duty Outcomes
  • Collaborate with cross-functional teams to deliver the credit proposition
Requirements
  • Knowledge of the regulatory environment within the UK financial services sector
  • Knowledge of FCA Consumer Duty and how this translates into delivering good customer outcomes
  • Previous experience of working in UK POS finance / Consumer Credit markets
  • Experience in creating/maintaining business risk or conduct risk frameworks within a large organization
  • Proven experience and dedication to ensuring good customer outcomes are delivered across multiple business functions
  • Ability to translate data and analysis into meaningful business outcomes
What We Offer

Virgin Media O2 offers a range of benefits and rewards to our employees, including a competitive salary, comprehensive pension scheme, and opportunities for career development and growth.

We are committed to creating a diverse and inclusive workplace culture that values and supports our employees.

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