Automotive Service Advisor

3 days ago


Ipswich, Suffolk, United Kingdom Jago Consultants Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Jago Consultants. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Meet and Greet Customers: Greet customers in a friendly and courteous manner, ensuring a positive first impression.
  • Service Booking and Coordination: Book customers' vehicles in for service, MOT, and repairs, ensuring timely and efficient processing.
  • Work Order Management: Manage work orders, including advising customers on required work and costs, and arranging vehicle collection.
  • Workshop Liaison: Liaise with the technical workshop to track vehicle progress and ensure vehicles are ready on time.
  • Sales and Upselling: Adopt a positive sales approach to upsell and promote additional services to customers.
  • Product Knowledge: Maintain thorough product knowledge and stay up-to-date with manufacturer-led training.
Requirements
  • Customer Focus: Possess a positive, customer-focused attitude and approach to work.
  • Previous Experience: Previous experience in a similar role, preferably within the motor trade.
  • Communication Skills: Confident and professional communication skills, with the ability to work to deadlines and targets.
  • Driving License: Hold a full UK driving license.
About Jago Consultants

Jago Consultants is a leading recruitment agency specializing in the automotive sector. We pride ourselves on providing exceptional service to our clients and candidates, and we are committed to helping our clients find the best talent in the industry.



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