Current jobs related to Contact Centre Team Leader - StratforduponAvon, Warwickshire - Hamilton Woods
-
Team Leader
3 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom River Island Full timeJob Title: Team LeaderAbout the Role:We are seeking a highly motivated and experienced Team Leader to join our team at River Island. As a Team Leader, you will be responsible for leading a team of Sales Advisors and ensuring that the store is running smoothly and efficiently.Key Responsibilities:* Lead a team of Sales Advisors to achieve sales targets and...
-
Team Leader
3 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom River Island Full timeJob Title: Team LeaderAbout the Role:We are seeking a highly motivated and experienced Team Leader to join our team at River Island. As a Team Leader, you will be responsible for leading a team of Sales Advisors and ensuring that the store is running smoothly and efficiently.Key Responsibilities:* Lead a team of Sales Advisors to achieve sales targets and...
-
Sales Team Leader
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom New Look Full timeAbout the Role:We are seeking a highly skilled Sales Team Leader to join our growing Trafford Centre team. As a Sales Team Leader, you will be responsible for leading and inspiring a team to deliver great results through commerciality, collaboration, resilience, and customer obsession.Key Responsibilities:Lead a team to create a customer-obsessed atmosphere...
-
Customer Service Call Centre Manager
3 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Axis Europe Full timeJob SummaryThe Customer Service Call Centre Manager role at Axis Europe is a vital position that requires a strong leader to manage the day-to-day service delivery of the customer call centre. This individual will be responsible for supporting the front-line service delivery, covering inbound calls and emails, and responding to reports of customer...
-
Team Leader
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Costa Coffee Full timeAbout the RoleWe're looking for a talented and passionate individual to join our team as a Team Leader at Costa Coffee. As a Team Leader, you'll be responsible for leading a team of Baristas to deliver exceptional customer experiences and drive sales growth.Key ResponsibilitiesLead a team of Baristas to achieve sales targets and deliver high-quality customer...
-
Team Leader
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Costa Coffee Full timeAbout the RoleWe're looking for a talented and passionate individual to join our team as a Team Leader at Costa Coffee. As a Team Leader, you'll be responsible for leading a team of Baristas to deliver exceptional customer experiences and drive sales growth.Key ResponsibilitiesLead a team of Baristas to achieve sales targets and deliver high-quality customer...
-
Team Leader
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Costa Coffee Full timeAbout the RoleWe're seeking a skilled Team Leader to join our team at Costa Coffee. As a Barista Maestro, you'll be responsible for leading shifts, training new team members, and maintaining high standards of quality and customer service.Key ResponsibilitiesTake the lead on shifts to support colleagues in delivering exceptional customer experiencesIdentify...
-
Team Leader
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom River Island Full timeJoin Our Team as a Team LeaderWe're a dynamic and forward-thinking brand with a passion for delivering exceptional customer experiences. As a Team Leader at River Island, you'll play a vital role in driving sales, improving customer satisfaction, and fostering a positive store environment.Key Responsibilities:Lead and motivate a high-performing team to...
-
Team Leader
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom River Island Full timeJoin Our Team as a Team LeaderWe're a dynamic and forward-thinking brand with a passion for delivering exceptional customer experiences. As a Team Leader at River Island, you'll play a vital role in driving sales, improving customer satisfaction, and fostering a positive store environment.Key Responsibilities:Lead and motivate a high-performing team to...
-
Team Leader
3 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom River Island Full timeJob Title: Team Leader - Store Operations ManagerJob Summary: We're seeking a highly skilled and motivated Team Leader to join our team at River Island. As a Team Leader, you will be responsible for leading a team of Sales Advisors and supporting the Store Manager in achieving sales targets and delivering exceptional customer service.Key Responsibilities:*...
-
Production Team Leader
3 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Kandhu Recruitment Ltd Full timeJob Title: Production Team LeaderJob Summary: We are seeking a highly skilled and experienced Production Team Leader to join our team at Kandhu Recruitment Ltd. As a Production Team Leader, you will be responsible for ensuring the efficient and effective operation of our production team, including the supervision of staff, facilities, and resources.Key...
-
Sales Team Leader
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Alex James Digital Full timeAbout the role:The Sales Team Leader is a vital member of the team, responsible for managing a team of sales executives and achieving individual targets to contribute to team targets. They will work to deliver continuous improvements to the customer experience and add value through innovation.The candidate will also manage client relationships via account...
-
Barista Team Leader
3 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Costa Coffee Full timeBarista Team LeaderCosta Coffee is seeking a skilled Barista Team Leader to join our team. As a Barista Team Leader, you will be responsible for leading a team of Baristas to deliver exceptional customer experiences and drive sales growth.Key Responsibilities:Lead a team of Baristas to achieve sales targets and deliver exceptional customer serviceTrain and...
-
Automotive Team Leader
1 month ago
Stratford-upon-Avon, Warwickshire, United Kingdom Halfords Full timeUnlock Your Potential as an Assistant Manager at HalfordsAre you ready to take the next step in your management career with the UK's leading automotive service, maintenance, and repair business? We're looking for an experienced and motivated Assistant Manager to join our team at Halfords.As an Assistant Manager, you'll work closely with the Centre Manager to...
-
Customer Service Call Centre Manager
2 months ago
Stratford-upon-Avon, Warwickshire, United Kingdom Axis Europe Full timeJob Title: Customer Service Call Centre ManagerAxis Europe is seeking an experienced Customer Service Call Centre Manager to join our team. As a key member of our customer service team, you will be responsible for managing the day-to-day service delivery of our customer call centre and supporting the handling of complaints.Key Responsibilities:Manage the...
-
Customer Service Call Centre Manager
2 months ago
Stratford-upon-Avon, Warwickshire, United Kingdom Axis Europe Full timeJob Title: Customer Service Call Centre ManagerAxis Europe is seeking an experienced Customer Service Call Centre Manager to join our team. As a key member of our customer service team, you will be responsible for managing the day-to-day service delivery of our customer call centre and supporting the handling of complaints.Key Responsibilities:Manage the...
-
Customer Service Call Centre Manager
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Axis Europe Full timeJob Title: Customer Service Call Centre ManagerAxis Europe is seeking an experienced Customer Service Call Centre Manager to join our team. As a key member of our customer service team, you will be responsible for managing the day-to-day service delivery of our call centre and supporting the handling of complaints.Key Responsibilities:Manage the performance...
-
Customer Service Call Centre Manager
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Axis Europe Full timeJob Title: Customer Service Call Centre ManagerAxis Europe is seeking an experienced Customer Service Call Centre Manager to join our team. As a key member of our customer service team, you will be responsible for managing the day-to-day service delivery of our call centre and supporting the handling of complaints.Key Responsibilities:Manage the performance...
-
Senior Team Leader
3 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom GAIL's Management Full timeWe are seeking a highly skilled Senior Team Leader to join our team at GAIL's Management. As an Assistant Manager, you will be responsible for leading by example and supporting a team of talented individuals.The ideal candidate will have a passion for team building and a hands-on approach to maximizing the skills and confidence of the team. You should be...
-
Customer Service Call Centre Manager
4 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Axis Europe Full timeJob Title: Customer Service Call Centre ManagerAxis Europe is seeking a highly skilled and experienced Customer Service Call Centre Manager to join our team. As a key member of our customer service team, you will be responsible for managing the day-to-day service delivery of our customer call centre and supporting with the handling of complaints.Key...
Contact Centre Team Leader
2 months ago
Job Title: Contact Centre Team Leader
Job Summary: Hamilton Woods is seeking a highly skilled Contact Centre Team Leader to oversee a team of multi-skilled staff providing a high-quality 24-hour service, including security, CCTV, concierge, mobile patrols, anti-social behaviour, and fire alarm response.
Key Responsibilities:
- Lead a team of staff in delivering a high-quality 24-hour service, ensuring excellent customer service and resolving issues efficiently.
- Liaise with law enforcement agencies and local authorities to reduce and prevent incidents of crime and anti-social behaviour.
- Develop and implement training programs for new team members, focusing on health and safety, welfare, and job-specific skills.
- Collaborate with the Night Manager to manage the team shift roster, ensuring adequate staffing levels across 24 hours a day, 365 days a year.
- Monitor and manage sickness absence, identifying areas for improvement and implementing strategies to reduce absenteeism.
- Conduct regular safety inspections and risk assessments to ensure a safe working environment.
- Record and address customer complaints in a timely and professional manner.
- Attend management meetings and training sessions as required to stay up-to-date with industry best practices.
Requirements:
- Full UK driving license
