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Process Assistant

2 months ago

Cardiff, Cardiff, United Kingdom Berry Recruitment Full time

Job Title: Process Assistant - Cardiff

Job Type: Full-time

Location: Cardiff

Job Description:

Berry Recruitment is seeking a highly motivated and customer-focused individual to join our team as a Process Assistant in Cardiff. As a Process Assistant, you will play a vital role in providing exceptional customer service to our clients, ensuring that every interaction is professional, efficient, and considerate.

Key Responsibilities:

  • Customer Service: Respond to incoming calls, webchat queries, and emails from customers, providing accurate and timely information to resolve their queries.
  • Booking and Scheduling: Book appointments and additional services for customers, ensuring that all necessary information is collected and recorded.
  • Document Management: Maintain accurate records of customer interactions, including call logs, webchat transcripts, and other relevant documentation.
  • Team Collaboration: Work closely with other team members to ensure seamless communication and efficient resolution of customer queries.
  • Continuous Improvement: Identify areas for improvement and suggest solutions to enhance the customer experience.

Requirements:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Customer Service Experience: Have previous experience in a customer-facing role, preferably in a call centre or administrative environment.
  • Technical Skills: Proficient in relevant computer applications, including CRM software and data entry systems.
  • Problem-Solving Skills: Possess strong problem-solving skills, with the ability to think critically and resolve customer queries efficiently.
  • Teamwork and Adaptability: Demonstrate a strong ability to work collaboratively as part of a team, with flexibility to adapt to changing priorities and deadlines.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Work Environment: A collaborative and supportive work environment.

How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].