Customer Service and Community Liaison

3 weeks ago

Bristol, Bristol, United Kingdom iO Associates Full time

Job Title: Customer Service and Community Co-ordinator

Job Description:

About Us:

iO Associates is a leading provider of innovative energy solutions, dedicated to empowering communities through sustainable energy practices.

Job Summary:

We are seeking a highly skilled Customer Service and Community Co-ordinator to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, building strong relationships with our customers, and promoting our community-focused initiatives.

Key Responsibilities:

  1. Customer Delight: Collaborate with our Operations Manager to ensure a seamless customer experience, resolving issues, addressing complaints, and providing assistance with onboarding.
  2. Content Creation: Develop engaging materials, such as FAQs, explainers, and other customer-focused content, to educate and inform our audience.
  3. Community Engagement: Work closely with our field experts to identify opportunities for community engagement and develop strategies to promote our energy communities.

Requirements:

  1. Customer-Centric Approach: Proven experience in delivering exceptional customer service in a B2C environment, with a focus on turning complaints into positive experiences.
  2. Energy Sector Expertise: Strong knowledge of the energy/utilities sector, with experience in customer-facing roles.
  3. Flexibility and Adaptability: Ability to work in a hybrid environment, with flexibility to work from home and in the office, including two Saturdays a month (9 am - 1 pm).
  4. Benefits Package: Competitive salary, company share options, flexible schedules, and a range of other benefits.

What We Offer:

As a Customer Service and Community Co-ordinator at iO Associates, you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to our mission of empowering communities through sustainable energy practices.

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