Content Manager
2 months ago
About the Role:
We are seeking a highly skilled and experienced Content Manager to lead our Copywriting Team at END.
Key Responsibilities:
- Manage the performance, budget, and day-to-day operations of the Copywriting Team.
- Ensure the production of high-quality content that is engaging, informative, and accurate, aligning with the END. tone of voice.
- Direct the Copywriting Team to manage their output and achieve targets, focusing on reducing Key Performance Indicators related to processing time and efficiency.
- Define, communicate, and manage the Copywriting Team processes, systems, and tools, owning the Copywriting Style Guide as an evolving document.
- Ensure team quality levels and continuous improvements that drive an exceptional customer retail experience, including editing and proofreading Copywriters' output.
- Conduct and direct on-site audits to ensure copy quality standards.
- Effectively communicate with the Buying Team on product and brand information.
- Assist in resolving and delegating Studio Support queries related to written content.
- Resource manage staff to oversee the team's plans, schedules, and priorities to efficiently achieve objectives and targets.
- Performance manage Copy staff to create a culture that attracts, retains, and rewards people, according to the END. People Management framework.
- Coach and mentor Copywriters to provide support and guidance and develop skill sets.
- Report and analyze data to provide relevant, timely, and accurate insights to drive performance and decision-making.
- Build strong relationships across the business to support team objectives, with a focus on the Translations Team and collaborating with other Studio Team Managers to ensure an efficient and aligned workflow process.
- Create team training and development plans and lead on team recruitment and onboarding.
About You:
We are looking for a candidate with:
- Experience in a copywriting/content/journalism-related role.
- Team management experience with a proven track record of driving performance in a small to mid-sized team.
- Writing and sub-editing experience, with impeccable language and grammar skills.
- Excellent knowledge of the fashion industry and commercially aware to maximize conversion.
- Excellent understanding and appreciation of the END. customer profiles.
- Experience developing teams and processes in a controlled and efficient manner, while working to tight deadlines.
- High commercial awareness with excellent product knowledge and passion for the fashion industry.
- Excellent communication, presentation, and interpersonal skills.
About Us:
END. is a company that values its customers, is passionate and dedicated, and strives for excellence. We are positive and collaborative and keep it simple.
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